To submit corrupted or damaged media for data recovery, please follow the steps below:

1. Use our On-Line Submit form to provide minimum information about your problem. After submit, you will receive notification letter via e-mail.
2. Enclose signed notification letter in your shipment.
3. Ship your package to Active Data Recovery @ Toronto. We recommend you use the following guidelines:
   • Wrap the media in an anti-static bag or material.
   • Pack the media in a box twice its size. Use foam or bubble wrap to secure and protect the media. Do not use peanuts for this purpose. Be sure, the media doesn't move from the middle of the box.
   • Make certain the package is properly addressed:
      
     Active Data Recovery Toronto
     LSoft Technologies Inc
     2550 Argentia rd. suite 218
     Mississauga, ON, Canada
     L5N 5R1
     
4. After we receive your package:
   1. Your package will be checked in and entered into our Client Inventory Control Register.
   2. You will be contacted to confirm receipt of your shipment.
   3. You will be contacted with the results of our diagnostic tests as soon as they have been completed.
   4. After your approval we will complete the recovery of your data to the desired media.
   5. We will ship back your recovered data (on desired media type) and original media (if requested) back to your location.
5. If you have any questions check our FAQ page or feel free to email us at recovery@lsoft.net or
   call us at 1-888-233-7806

PLEASE NOTE: We may not be able to answer any specific questions about your data recovery situation until we perform a Diagnostic Analysis on your media.