Active Data Recovery @ North America

Call: 1-888-570-0775
FREE Evaluation
No data recovery - No charge

Submittal Steps

To submit corrupted or damaged media for data recovery, please follow the steps below:

  1. Use our Service Request Form to provide minimum detail about your problem and your contact information.
  2. Enclose printed form in your shipment. We recommend you use the following guidelines for packaging:
    • Enclose the hard drive in an antistatic bag, if possible.
    • Place the drive in a sturdy box, with at least 2 inches of packing material between the drive and the box.
    • For packing material you can use foam, bubble wrap, styrofoam nuggets to securely pack the drive in the box. Do not use peanuts for this purpose. Be sure, the media doesn't move from the middle of the box.
    • Write your return address on the outside of the box.
  3. Ship the package to any of these locations:
    Active Data Recovery
    Headquarters
    LSoft Technologies Inc 
    2550 Argentia Rd. suite 218
    Toronto (GTA), Ontario, Canada
    L5N 5R1
    Open Monday-Friday, 9am-5pm
    Vital Data Recovery
    Recovery Lab
    3333 Cavendish Blvd. suite 240
    Montreal, Quebec, Canada
    H4B 2M5
    Open Monday-Friday, 9am-5pm
    E-mail: data-recovery@lsoft.net
  4. Upon receipt of your package, we will first perform an immediate diagnostic evaluation in our lab.
  5. After the evaluation is completed we will contact you to give the results with the estimated time and cost to recover your data. Please read Data Recovery Service for details.

If you have any questions check our FAQ page.

PLEASE NOTE: We may not be able to answer any specific questions about your data recovery situation until we perform a Diagnostic Analysis on your media.

Attention to US and international customers!

To avoid custom charges when ship your hard drive to Canada, please, declare on the shipping list that you send the broken hard drive to Vital Data Recovery for data recovery purposes exclusively and it is to be returned after processing.